Refund Policy

FlightAlert uses a credit-based model. You purchase credits in packs and each successful flight price check consumes one credit. Purchased credits never expire.

If you are unsatisfied with the Service, you may request a refund for unused credits within 30 days of purchase. Refunds are issued to the original payment method via Stripe.

• Refunds are for unused credits only. Credits that have already been consumed by flight searches cannot be refunded.
• The refund amount is prorated based on the number of unused credits remaining from the purchased pack.
• Free credits (such as the 50 signup credits) are not eligible for refund.
• Refund requests made after 30 days from purchase are handled on a case-by-case basis.

To request a refund, contact us at:

support@flightalert.pro

Please include:

• The email address associated with your account.
• The date and amount of the purchase (or the Stripe receipt number).
• The reason for your refund request.

We aim to process refund requests within 5 business days. Once approved, the refund typically appears on your statement within 5–10 business days depending on your bank.